The following steps can be taken to troubleshoot a 'freezing' phone:

  1. Check for FieldClock updates and make sure you're on the latest build
  2. Kill all apps, including FieldClock (double-tap the home screen and swipe up), then re-open FieldClock
  3. If Step 2 doesn't work, sync FieldClock, then log out and back in. Note: please make sure FieldClock syncs before logging out or you may lose data
  4. Lastly, check your phone Settings to see how much free space is available - having less than 1G available may causing freezing - and delete/transfer Photos, Videos, Apps, etc... to free up space. (You can find this info by going to Settings > General > About
  5. If none of the above work, please contact support
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