We bill on the 1st of the month for activity during the previous month. For example, if you have 20 employees active in the month of January, you will receive an invoice on February 1st for their activity.
You can view your running total of active employees at any time by visiting your account summary.
If you have a payment method on file, we will automatically charge it. If you do not have a payment method on file or if your payment method is unable to complete the charge, you will notified that your account will be suspended following a grace period. We currently allow 7 days grace period to provide a valid payment method before suspending accounts for non-payment. If you have not provided a valid payment method by the end of this period, your account will be suspended until a valid payment method is provided.